Course curriculum

  • 1

    Getting Started

    • How to Complete This Course

    • Course Overview

    • What Are Daily Calls?

    • What Are Task Reminders?

    • Business Analytics: Agent Performance

    • Test Your Knowledge on the Basics
  • 2

    Daily Calls 101

    • How Daily Calls are Auto-Generated

    • Infographic on Criteria for Auto-Generated Calls

    • How to Manually Schedule Calls

    • Test Your Knowledge on Call Creation

    • Where to Find Your Daily Calls

    • How to Complete Your Daily Calls

    • Test Your Knowledge on Managing Call
  • 3

    Task Reminders 101

    • How Tasks Are Created

    • Where to Find Your Tasks

    • How to Complete Your Tasks

    • Test Your Knowledge on Task Reminders

    • Resources